Terms and Conditions

Onward IT, LLC  |  onwardit.com

Effective Date: January 1, 2025     |     Last Revised: March 1, 2026     |     Version: 2.0

Welcome to the website of Onward IT, LLC (“Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website located at https://www.onwardit.com and any related subdomains or web pages we operate (collectively, the “Site”). By accessing or using the Site in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, please do not access or use the Site.

These Terms apply to all visitors, users, and others who access the Site (“Users”). These Terms govern only your use of the Site and do not constitute a service agreement for any managed IT, cybersecurity, or professional services offered by Onward IT, LLC. Engagements for professional services are governed separately by a Master Services Agreement and applicable Service Attachments.

  1. Acceptance of Terms

By accessing the Site, you represent that you are at least 18 years of age or are accessing the Site under the supervision of a parent or guardian who agrees to be bound by these Terms. You represent that you have the legal authority to agree to these Terms on your own behalf or on behalf of any organization you represent.

We reserve the right to modify these Terms at any time. Revised Terms will be posted to this page with an updated revision date. Your continued use of the Site after the posting of revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Site.

  1. Permitted Use of the Site

The Site is provided for general informational purposes about Onward IT, LLC’s services, and to facilitate initial contact and inquiry. You agree to use the Site only for lawful purposes and in a manner consistent with these Terms.

2(a). Prohibited Conduct

You must not use this Site:

  • In any way that violates applicable local, state, national, or international law or regulation, including without limitation the Computer Fraud and Abuse Act (18 U.S.C. § 1030) and the California Penal Code § 502
  • To transmit or procure the sending of any unsolicited or unauthorized advertising, promotional material, spam, or similar solicitations
  • To introduce or attempt to introduce any malware, viruses, trojans, ransomware, worms, logic bombs, or other malicious or technologically harmful code
  • To attempt to gain unauthorized access to any part of the Site, the server on which the Site is hosted, or any server, computer, or database connected to the Site
  • To engage in any data scraping, harvesting, or automated data collection from the Site without our express written permission
  • To impersonate or misrepresent your affiliation with any person or entity
  • In any way that could damage, disable, overburden, or impair the Site or interfere with any other User’s use of the Site

2(b). Service Inquiries Through the Site

The Site may contain contact forms, quote request forms, and other interactive features through which you may submit information to us. Submitting a form or inquiry through the Site does not create a binding service agreement, establish a client relationship, or obligate Onward IT, LLC to provide any services. Any services provided by Onward IT, LLC are governed exclusively by a separately executed Master Services Agreement and applicable Service Attachments.

We reserve the right to suspend or terminate your access to the Site at our discretion, without notice, for conduct that we believe violates these Terms or is harmful to other Users, the Company, or third parties.

  1. Intellectual Property

All content on this Site — including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and the overall design and layout — is the property of Onward IT, LLC or its licensed content suppliers and is protected by United States and international copyright, trademark, trade dress, and other intellectual property laws.

You may access, view, and print individual pages of the Site solely for your personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, transmit, reverse engineer, or otherwise use any material from the Site for any commercial purpose or for any public display, without our prior written permission.

The Onward IT™, ONEComplete™, SecurityONE™, and associated product names, logos, and marks are trademarks of Onward IT, LLC. Nothing on the Site grants any license or right to use any trademark, service mark, or trade dress displayed on the Site without the prior written permission of Onward IT, LLC or the applicable third-party owner.

  1. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to operate effectively and improve your experience. Cookies are small text files placed on your device that allow us and our service providers to recognize your browser, store preferences, and understand how you use the Site.

4(a). Types of Cookies We Use

 

Cookie Type

Provider / Tool

Purpose

Strictly Necessary

WordPress Website Platform

Required for the Site to function. Enable basic navigation, security, and form submission. Cannot be disabled.

Analytics

Google Analytics

Track aggregate visitor behavior, page views, and traffic sources to improve the Site. No personally identifiable data is stored.

Functional

WordPress, Cognito Forms

Remember user preferences and enable interactive features such as quote forms and contact forms.

Marketing / Retargeting

As disclosed in the Privacy Policy

Display relevant advertising if enabled. You may opt out via your browser settings or our Privacy Policy opt-out mechanism.

4(b). Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive a warning before a cookie is set. Please note that disabling strictly necessary cookies may affect the functionality of the Site, including the ability to submit forms or navigate certain pages.

For information on how we use the data collected through cookies and tracking technologies, please review our Privacy Policy at https://onwardit.com/privacy-policy/. California residents may also exercise their rights regarding cookie-based data collection under Section 8 of these Terms.

  1. Third-Party Links and Services

The Site may contain links to third-party websites, services, or resources. These links are provided for your convenience only. Onward IT, LLC has no control over the content, privacy policies, or practices of any third-party websites and is not responsible for any content, products, or services available from those websites. Accessing any third-party links is entirely at your own risk, and we encourage you to review the terms and privacy policies of any third-party websites you visit.

The inclusion of any link on the Site does not imply our endorsement of the linked website or any association with its operators. The Site may also use embedded third-party tools such as forms, chat widgets, analytics, or scheduling platforms. Your interactions with those tools are subject to the third party’s terms of service and privacy policy in addition to ours.

  1. SMS and Text Message Communications

Key SMS Disclosure: Consent to receive SMS messages is not required as a condition of purchasing any products or services from Onward IT, LLC. Standard message and data rates may apply.

6(a). SMS Consent

By voluntarily providing your mobile phone number to Onward IT, LLC — including through the Site, a service inquiry form, or a signed service agreement — you expressly consent to receive conversational text messages from Onward IT, LLC. These messages are sent to facilitate communication, respond to your inquiries, provide support updates, and coordinate service delivery.

Messages may be sent using automated messaging technology. You are not required to provide consent to receive SMS messages as a condition of purchasing or receiving any services from Onward IT, LLC. Consent is voluntary and may be revoked at any time.

6(b). Message Frequency and Rates

Message frequency varies based on your interactions with us. You can expect to receive an average of one to two (1–2) messages per month under normal circumstances, with additional messages sent as warranted by active service tickets, scheduled maintenance, or your specific inquiries.

Standard message and data rates may apply based on your mobile carrier and plan. Onward IT, LLC is not responsible for any charges assessed by your mobile carrier in connection with SMS messages.

6(c). Opting Out and Getting Help

You may opt out of SMS messages at any time by replying STOP to any message you receive from us. Following your STOP request, we will send one final confirmation message and then cease sending SMS messages to your number. You may re-enroll at any time by providing your consent again.

To receive assistance regarding SMS communications, reply HELP to any message or contact us directly at info@onwardit.com or 909-563-8600.

6(d). Data Handling

We will not share, sell, or rent your mobile phone number to third parties for their own marketing purposes without your explicit consent. Your phone number and message history are handled in accordance with our Privacy Policy at https://onwardit.com/privacy-policy/. Our SMS platform provider, Heymarket, processes message data as a service provider under our Data Processing Agreement; Heymarket does not use your data for its own marketing purposes.

6(e). Supported Carriers

SMS messaging is available on all major U.S. carriers including AT&T, Verizon, T-Mobile, and Sprint. Onward IT, LLC is not liable for delayed or undelivered messages due to factors outside our control, including carrier outages, device issues, or geographic limitations.

  1. Privacy Policy

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by this reference. Our Privacy Policy describes how we collect, use, disclose, and protect the personal information you provide to us through the Site, including through contact forms, quote request forms, and SMS communications. We encourage you to read the Privacy Policy carefully.

Our Privacy Policy is available at https://onwardit.com/privacy-policy/. Privacy-related requests and inquiries may be directed to privacy@onwardit.com.

  1. California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act of 2018 (“CCPA”) as amended by the California Privacy Rights Act of 2020 (“CPRA”) provides you with specific rights regarding your personal information. This Section describes those rights and how you can exercise them.

8(a). Your Rights as a California Resident

 

Your Right

What It Means

Right to Know

Request disclosure of the categories and specific pieces of personal information we have collected about you, the sources, our business purpose for collecting it, and the categories of third parties with whom we share it.

Right to Delete

Request deletion of personal information we have collected from you, subject to certain exceptions permitted by law (e.g., completing a transaction, complying with a legal obligation).

Right to Correct

Request correction of inaccurate personal information we maintain about you.

Right to Opt Out

Opt out of the sale or sharing of your personal information. We do not sell or share personal information for cross-context behavioral advertising, but this right is available to you.

Right to Limit Use of Sensitive PI

Request that we limit our use and disclosure of Sensitive Personal Information (as defined under CPRA) to purposes reasonably necessary to perform the services you request.

Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA/CPRA rights. You will not receive a different level of service or be charged different prices for exercising your privacy rights.

 

8(b). How to Exercise Your Rights

To exercise any of the rights described above, California residents may submit a verifiable consumer request by:

  • Emailing us at privacy@onwardit.com with the subject line “CCPA Privacy Request”
  • Calling us at 909-563-8600
  • Writing to us at: Onward IT, LLC, Attn: Privacy Officer, 10777 Civic Center Drive, Rancho Cucamonga, CA 91730

 

We will respond to a verifiable consumer request within forty-five (45) days of receipt. If we require additional time (up to an additional forty-five days), we will notify you of the extension and the reason in writing within the initial 45-day period.

8(c). Authorized Agents

You may designate an authorized agent to submit a CCPA/CPRA request on your behalf. We may require written proof of the agent’s authorization and may verify your identity directly before processing the request.

8(d). Do Not Sell or Share My Personal Information

Onward IT, LLC does not sell personal information for monetary consideration and does not share personal information for cross-context behavioral advertising. However, certain cookie-based analytics and marketing tools used on the Site may constitute “sharing” under CPRA. You may opt out of such sharing by adjusting your browser settings or by contacting us at privacy@onwardit.com.

 

  1. Disclaimer of Warranties

The Site and all content, materials, information, services, and products available through the Site are provided “as is” and “as available,” without warranty of any kind, either express or implied. To the fullest extent permitted by applicable law, Onward IT, LLC expressly disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Onward IT, LLC makes no warranty that: (a) the Site will meet your requirements; (b) the Site will be available on an uninterrupted, timely, secure, or error-free basis; (c) the results that may be obtained from the use of the Site or any information offered through the Site will be accurate or reliable; or (d) any errors in the Site will be corrected. The information on this Site may include inaccuracies or typographical errors and may be out of date. We reserve the right to make changes and improvements to the Site at any time without notice.

  1. Limitation of Liability

To the fullest extent permitted by applicable law, Onward IT, LLC, its officers, directors, employees, agents, affiliates, suppliers, and service providers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including without limitation damages for loss of profits, revenue, data, business, goodwill, use, or other intangible losses, arising out of or in connection with:

  • Your access to, use of, or inability to access or use the Site or any content on the Site
  • Any conduct or content of any third party on or accessed through the Site
  • Any content obtained through the Site
  • Unauthorized access, use, or alteration of your transmissions or content
  • Any act or omission of any third-party service provider or linked website

 

These limitations apply whether the alleged liability is based on contract, tort, negligence, strict liability, or any other legal theory, even if Onward IT, LLC has been advised of the possibility of such damages. In jurisdictions that do not allow the exclusion or limitation of incidental or consequential damages, our liability is limited to the maximum extent permitted by law. In no event shall the total cumulative liability of Onward IT, LLC to you for any claims arising from or related to use of the Site exceed one hundred dollars ($100.00).

The limitations of liability in these Terms reflect a fair allocation of risk between you and Onward IT, LLC and are a fundamental element of the basis of the bargain between the parties. This Site would not be provided without such limitations.

  1. Indemnification

You agree to defend, indemnify, and hold harmless Onward IT, LLC and its officers, directors, employees, agents, contractors, affiliates, successors, and assigns from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or related to:

  • Your use of and access to the Site
  • Your violation of any provision of these Terms
  • Your violation of any applicable law or regulation
  • Your violation of any rights of a third party, including intellectual property rights or privacy rights
  • Any content you submit, post, or transmit through the Site

 

This indemnification obligation will survive the termination of these Terms and your use of the Site.

  1. Digital Millennium Copyright Act (DMCA)

Onward IT, LLC respects the intellectual property rights of others. If you believe that material on the Site infringes your copyright, you may submit a DMCA notice of alleged infringement to our designated agent:

DMCA Agent:  Onward IT, LLC

Address:  10777 Civic Center Drive, Rancho Cucamonga, CA 91730

Email:  legal@onwardit.com

 

Your notice must include: (i) a physical or electronic signature of the copyright owner or authorized agent; (ii) identification of the copyrighted work claimed to be infringed; (iii) identification of the material claimed to be infringing and its location on the Site; (iv) your contact information; (v) a statement of good faith belief; and (vi) a statement of accuracy and authorization under penalty of perjury.

  1. Governing Law and Dispute Resolution

13(a). Governing Law

These Terms and any disputes arising from or related to your use of the Site are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws principles. You consent to the exclusive jurisdiction and venue of the state and federal courts located in San Bernardino County, California for any disputes not subject to arbitration.

13(b). Informal Resolution

Before initiating any formal legal proceeding, you agree to contact us at info@onwardit.com to attempt to resolve the dispute informally. We will make good-faith efforts to resolve the matter within thirty (30) days of receiving your written notice.

13(c). Binding Arbitration

Except for claims for injunctive or equitable relief or claims regarding intellectual property rights, any dispute, controversy, or claim arising out of or relating to these Terms or your use of the Site shall be settled by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules, with one arbitrator. Arbitration will be conducted in San Bernardino County, California. The arbitrator’s award will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

13(d). Class Action Waiver

You and Onward IT, LLC each waive the right to a trial by jury and the right to participate as a plaintiff or class member in any purported class action, collective action, or representative action proceeding. Any arbitration will be conducted on an individual basis and not in a class, collective, or representative action.

  1. General Provisions

14.1. Entire Agreement. These Terms, together with our Privacy Policy and any other legal notices published on the Site, constitute the entire agreement between you and Onward IT, LLC regarding your use of the Site and supersede all prior agreements, understandings, and representations relating to that subject matter.

14.2. Severability. If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible, and the remaining provisions of these Terms will remain in full force and effect.

14.3. No Waiver. Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision. Any waiver must be in writing signed by an authorized representative of Onward IT, LLC to be effective.

14.4. Force Majeure. Onward IT, LLC will not be liable for any failure or delay in performance of its obligations under these Terms to the extent caused by circumstances beyond our reasonable control, including but not limited to acts of God, pandemic, government orders, natural disasters, internet or telecommunications outages, or third-party service provider failures.

14.5. Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms freely, including in connection with a merger, acquisition, or sale of assets.

14.6. Headings. Section headings in these Terms are for convenience only and have no legal or contractual effect.

14.7. Electronic Communications. By using the Site, you consent to receive communications from us electronically, including via email or notices posted on the Site. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

  1. Contact Us

If you have any questions, concerns, or requests regarding these Terms, please contact us:

Company

Onward IT, LLC

Address

10777 Civic Center Drive, Rancho Cucamonga, CA 91730

General Inquiries

info@onwardit.com  |  909-563-8600

Privacy Requests

privacy@onwardit.com

DMCA / Legal

legal@onwardit.com

Website

https://www.onwardit.com

 

Version 2.0 — This version supersedes and replaces all prior versions of the Onward IT, LLC website Terms and Conditions. Changes from Version 1.0 include: consolidated SMS consent language (previously duplicated), added CCPA/CPRA California resident rights (Section 8), added cookie and tracking technology disclosure (Section 4), added indemnification provision (Section 11), added DMCA notice procedure (Section 12), expanded dispute resolution with arbitration and class action waiver (Section 13), added general provisions including severability, waiver, force majeure, and assignment (Section 14), and separated privacy contact from general contact.