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COMPUTER SYSTEM LIMITED WARRANTIES
Onward IT, LLC provides a 14-Day Money Back Guarantee on refurbished systems (this does not include shipping, handling and rush service fees) and the following limited warranty. This limited warranty extends only to the original purchaser.
Limited Warranty on Onward IT, LLC Desktop Computer Systems
Onward IT, LLC warrants this product and its parts against defects in materials or workmanship for the period specified in the warranty included with the purchase from the original date of invoice. During this period, Onward IT, LLC will repair or replace defective parts with new or reconditioned parts at the option of Onward IT, LLC, without charge to you. All original parts replaced by Onward IT, LLC or its authorized service centers, become the property of Onward IT, LLC. You are responsible for the payment, at current rates, for any service or repair outside the scope of this limited warranty.
Onward IT, LLC, makes no other warranty, either express or implied, including but not limited to an implied warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description, with respect to this computer other than as set forth below. Onward IT, LLC makes no warranty or representation, either express or implied, with respect to any other manufacturer’s product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description.
Except as provided below, Onward IT, LLC is not liable for any loss, data loss, cost, expense, inconvenience or damage that may result from use or inability to use the computer. Under no circumstances shall Onward IT, LLC be liable for any loss, cost, expense, inconvenience or damage exceeding the purchase price of the computer.
The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized to make any modification, extension or addition to this warranty.
Limited Warranty on an Onward IT, LLC Refurbished Desktop Computer System
Onward IT, LLC provides a 14-Day Money Back Guarantee (this does not include shipping, handling, and rush service fees) for refurbished desktop systems. The “6 Month Standard Warranty” covers 6 months labor and 6 months parts.
The above Limited Warranty is subject to the following conditions:
This warranty extends only to products distributed by Onward IT, LLC is effective only if the products are purchased and operated in the USA. (Within the USA including US 48 States, Alaska and Hawaii.)
This warranty covers only normal use of the computer. Onward IT, LLC shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as fire, flood, lightning or improper electric current; or (iii) service or alteration by anyone other than an authorized Onward IT, LLC representative.
In the event that your computer is returned to Onward IT, LLC for repair – should no defect in materials or workmanship is found, you will be responsible for all return shipping and current labor charges.
You must retain your bill of sale or other proof of purchase to receive warranty service.
The computer’s serial number must be un-tampered with and clearly identifiable.
No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this warranty.
Onward IT, LLC and its Authorized Service Centers accept no responsibility for any software programs, data or information stored on any media or any parts of any products returned for repair to Onward IT, LLC, it’s dealer, distributors, resellers, or Authorized Service Centers.
All pre-installed software programs are licensed to customers under non-Onward IT, LLC software vender’s term and conditions provided with the packages.
This warranty does not cover any third party software or virus related problems.
Onward IT, LLC makes no warranty either expressed or implied regarding third-party (non-Onward IT, LLC) software.
14-day money back guarantee does not include opened software, parts, special order merchandise and shipping & handling fees.
Procedures for Obtaining Warranty Service
RMA (Returning Merchandise Authorization) Policy:
If repairs are required, the customer must obtain a RMA number and provide proof of purchase. RMA and services are rendered by Onward IT, LLC or Authorized Service Centers only. Any shipping costs after 14 days (starting from the original date of purchase) on any item returned for repair are the customers’ responsibility. All returned parts must have an RMA number written clearly on the outside of the package along with a letter detailing the problems and a copy of the original proof of purchase. No COD packages will be accepted. No package will be accepted without an RMA number written on the outside of the package. RMA numbers are only valid for 30 days from the date of issue.
Should you have any problems with your computer, please follow these procedures to obtain the service:
After One-Year Warranty – Post Warranty Repair
For post warranty repair, the procedure is the same however; you are responsible for shipping charges both ways, current labor (rate per hour; waived for 2nd and 3rd year Warranty customers), and the current price of part(s) used in repair.
Desktop Technical Support:
This product is warranted to the original purchaser against any defects in materials and/or workmanship. This warranty applies only to computers and components originally configured and manufactured by Onward IT, LLC.
If repairs are required during your warranty period, please refer to Procedures for Obtaining Warranty Service in the Onward IT, LLC Warranty section of this manual.
Onward IT, LLC advises shipping the computer in the original box and packing materials. If the original box and materials are no longer available, please call your shipper to receive specifications for shipping a package through them. Please do not attempt to ship via U.S. Mail. The U.S. Mail has no way of tracking the package in the event the package never arrives at Onward IT, LLC. We recommend UPS, FedEx or any other shipping company that uses tracking technology.
YOUR RMA NUMBER MUST BE CLEARLY MARKED ON THE OUTSIDE OF THE BOX OR PACKAGE. TAPE A NOTE TO THE SIDE OF YOUR COMPUTER, INSIDE THE BOX OR PACKAGE. THIS NOTE SHOULD INCLUDE:
YOUR FULL NAME, ADDRESS, RMA NUMBER, DAYTIME PHONE NUMBER AND DESCRIPTION OF PROBLEM(S).
ALL DAMAGE WILL DELAY THE RETURN OF YOUR COMPUTER
Individual parts must be handled in a similar manner:
Onward IT, LLC reserves the right to change this limited warranty without any further notice.